Privacy Policy

At Cherilo, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

When you interact with our website, we may collect:

  • Personal details such as your name, phone number, email address, and shipping address when you place an order
  • Device and browsing information like IP address, browser type, and device details
  • Any information you voluntarily provide (such as through forms or customer support)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate updates regarding your purchase
  • Provide customer support
  • Improve our website and user experience
  • Send promotional emails or offers (only with your consent)

3. Consent

By providing your personal information to complete a transaction, you agree to its collection and use for that purpose.

For marketing communications, we will either:

  • Ask for your explicit consent, or
  • Provide you with an option to opt out

You may withdraw your consent at any time by contacting us.

4. Sharing of Information

We may share your information only when necessary:

  • With trusted service providers (such as payment gateways and logistics partners)
  • When required by law or legal processes
  • To protect our rights, safety, or property

We do not sell or rent your personal data to third parties.

5. Payments & Security

  • Payments on Cherilo.com are processed through secure payment gateways (such as Razorpay)
  • Your card details are encrypted and not stored on our servers
  • We follow industry-standard practices to keep your data safe

6. Third-Party Services

Some services on our website may be handled by third parties. These providers:

  • Only access information necessary to perform their services
  • Have their own privacy policies governing data usage

Once you leave our website, their policies will apply.

7. Cookies

We use cookies to:

  • Maintain your session and improve browsing experience
  • Understand user behavior and optimize website performance

Cookies do not personally identify you across other websites.

8. Data Security

We take reasonable security measures to protect your information from:

  • Unauthorized access
  • Misuse or disclosure
  • Loss or alteration

However, no method of transmission over the internet is 100% secure.

9. Age Requirement

By using this website, you confirm that you are of legal age or using the website under parental supervision.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website implies acceptance of those changes.

11. Your Rights

You may request to:

  • Access your personal data
  • Update or correct your information
  • Delete your data (subject to legal requirements)

12. Contact Us

For any privacy-related queries or requests, contact us at:

  • 📧 Email: support@cherilo.com
  • 📍 Address:
    Plot No-5, Survey No-119/1-122/1, GIDC,
    Visnagar - Kheralu Rd, Visnagar,
    Gujarat 384315, India