Easy Returns – How It Works

We’ve made returns simple and hassle-free:

• Share your order number along with your registered email or phone number
• Select the item(s) you wish to return and submit your request
• Once approved, you’ll receive a confirmation email with return instructions

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7-Day Return Policy

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

• The product must be purchased directly from Cherilo.com
• A valid invoice or order proof is required
• The return request must be raised within 7 days of delivery
• The item must be unused, unwashed, and in original condition
• All tags, packaging, accessories, and freebies must be intact

We recommend securely packing the product to avoid any damage during return transit.

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Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Diapers and baby hygiene products
• Breast pumps and feeding-related items
• Feeding bottles, sippers, nibblers
• Similar personal care products

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Order Cancellation

• Orders can be cancelled before dispatch by contacting our support team
• Once the order has been shipped, cancellation is not possible
• If your order is already shipped, you may refuse delivery or contact us for assistance
• For prepaid orders, refunds will be initiated once the product is received back at our facility

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Return Charges

• Returns are free of charge
• However, original shipping fees (if any) are non-refundable

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Refund Process

• After we receive your returned item, our team will inspect it
• You will be notified via email regarding approval or rejection
• If approved, the refund will be processed to your original payment method
• Refunds are typically completed within 5–7 working days